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Full-Text Articles in Policy Design, Analysis, and Evaluation

San Jose's Walk N' Roll Program: An Evaluation Of School Pedestrian Education Programs, Stephen Ngo May 2018

San Jose's Walk N' Roll Program: An Evaluation Of School Pedestrian Education Programs, Stephen Ngo

Master's Projects

The City of San Jose has been recognized as among the safest cities in the United States, but an area that the city seeks to improve in is reducing the number of traffic accidents involving pedestrians and bicyclists. As stated by the city, “San Jose’s injury crash rate is about half the national average” (Vision Zero San Jose, 2015, p. 6), but, on average, 40 people are killed annually and 150 are seriously injured on San Jose’s streets. To address this, San Jose is using data, education, and technology to make a shift towards creating streets and roads ...


Smarter Crm From A Customer Service Perspective: A Process Evaluation On The City Of San José'S My San Jose Smartphone Application For City Services, Roxanna Moradi May 2018

Smarter Crm From A Customer Service Perspective: A Process Evaluation On The City Of San José'S My San Jose Smartphone Application For City Services, Roxanna Moradi

Master's Projects

This research paper provides background on the City of San José’s smart phone application history and reviews other similar municipal smart phone applications. It also analyzes current literature on implementations of non-emergency service communications and service requests (311). Primarily, this research paper investigates whether the functioning of the My San Jose smartphone application and website platforms are meeting the intended goal of improving the customer experience for city services.

This paper analyzes My San Jose raw service request data to review performance. In addition, this paper analyzes qualitative information gathered from semi-structured interviews of City of San José employees ...


Cycling Into The Future: Implementation Of Enhanced Bikeways Along San Fernando Street In Downtown San Jose, Patrick Rubens May 2018

Cycling Into The Future: Implementation Of Enhanced Bikeways Along San Fernando Street In Downtown San Jose, Patrick Rubens

Master's Projects

In 2012, the City of San Jose acquired funding from the Transportation for Livable Communities Grant Program and began installing “green striped” enhanced bicycle lanes on a 1.5 mile stretch San Fernando Street between Diridon Station and 10th Street connecting San Jose’s Downtown Train Station to San Jose State University. According to city documents, these enhanced bikeways are intended to “enhance the visibility and safety of this route as a primary bikeway.” An important element of the project was the installation of LED streetlights to improve nighttime visibility. This specific project undertaken by the city falls under the ...


Spanning Policy Silos In Urban Development And Environmental Management: When Global Cities Are Coastal Cities Too, Herman L. Boschken Sep 2009

Spanning Policy Silos In Urban Development And Environmental Management: When Global Cities Are Coastal Cities Too, Herman L. Boschken

Herman L. Boschken

No abstract provided.


Spanning Policy Silos In Urban Development And Environmental Management: When Global Cities Are Coastal Cities Too, Herman L. Boschken Sep 2009

Spanning Policy Silos In Urban Development And Environmental Management: When Global Cities Are Coastal Cities Too, Herman L. Boschken

Faculty Publications

No abstract provided.


A Multiple-Perspectives Construct Of The American Global City, Herman L. Boschken Jan 2008

A Multiple-Perspectives Construct Of The American Global City, Herman L. Boschken

Herman L. Boschken

PAPER ARGUES AND TESTS THE PROPOSITION THAT THE GLOBAL CITY IS BEST DESCRIBED AND ANALYZED FROM A HOLISTIC CONSTRUCT OF COMPETING PERSPECTIVES. IT EMPLOYES FACTOR AND K-MEANS CLUSTER ANALYSIS TO DIFFERENTIATE 53 US URBANIZED AREAS.


Social Class, Politics, And Urban Markets: The Makings Of Bias In Policy Outcomes, Herman L. Boschken Jan 2002

Social Class, Politics, And Urban Markets: The Makings Of Bias In Policy Outcomes, Herman L. Boschken

Herman L. Boschken

No abstract provided.


Chapter 10: Upper-Middle-Class Politics And Policy Outcomes: Does Class Identity Matter?, Herman L. Boschken Jan 2001

Chapter 10: Upper-Middle-Class Politics And Policy Outcomes: Does Class Identity Matter?, Herman L. Boschken

Herman L. Boschken

This chapter in Clark and lipset's book on class in American politics resulted from a multi-day workshop at the Woodrow Wilson Center for International Scholars in the summer of 1999. The piece reverses the normal causality of class politics. It does not analyze citizens in elections, but government officials creating policies. It asks why policies differ across localities (specifically public transit decisions in 42 U.S. metropolitan areas). It probes how some government officials work with an "upper-middle-class" citizenry in mind, while others do so less. The chapter then tests for differences across localities and finds quite distinct patterns ...


Chapter 10: Upper-Middle-Class Politics And Policy Outcomes: Does Class Identity Matter?, Herman L. Boschken Jan 2001

Chapter 10: Upper-Middle-Class Politics And Policy Outcomes: Does Class Identity Matter?, Herman L. Boschken

Faculty Publications

This chapter in Clark and lipset's book on class in American politics resulted from a multi-day workshop at the Woodrow Wilson Center for International Scholars in the summer of 1999. The piece reverses the normal causality of class politics. It does not analyze citizens in elections, but government officials creating policies. It asks why policies differ across localities (specifically public transit decisions in 42 U.S. metropolitan areas). It probes how some government officials work with an "upper-middle-class" citizenry in mind, while others do so less. The chapter then tests for differences across localities and finds quite distinct patterns ...


Institutionalism: Intergovernmental Exchange, Administration-Centered Behavior, And Policy Outcomes In Urban Agencies, Herman L. Boschken Oct 1998

Institutionalism: Intergovernmental Exchange, Administration-Centered Behavior, And Policy Outcomes In Urban Agencies, Herman L. Boschken

Herman L. Boschken

This article inquires about the sufficiency of institutional exchange theory in explaining the impacts of intergovernmental power structure on agency policy making. Based on rational behavior, transactional exchange, and game playing, this so called new institutionalism points to the degree of autonomy held by an agency in its collaboration with other government jurisdictions as a principal determinant of a patterned bias in agency policy outcomes. The author first summarizes theory arguments and derives hypotheses about agency outcomes that are skewed to favor some interests over others. He then reports results of a multiple regression analysis of a sample of forty-two ...


Global Shift In Container Traffic And Its Implications For Economic Development Along The American Land Bridge, Herman L. Boschken Apr 1998

Global Shift In Container Traffic And Its Implications For Economic Development Along The American Land Bridge, Herman L. Boschken

Herman L. Boschken

Since the “container revolution” in the 1970s, seaports on the Pacific Coast have been the engines of economic development, regionally, nationally and globally. But circumstances continue to change that threaten the long-term viability of the intermodal “land bridge” system that emerged from that revolution. These circumstances include railroads not maintaining rail lines critical to transcontinental container traffic and the shift in the locus of global production that raises the question of obsolescence for the existing infrastructure moving trade West to East from the Pacific Rim. The implications are enormous, especially for policy makers at the regional and local levels as ...


Analyzing Performance Skewness In Public Agencies: The Case Of Urban Mass Transit, Herman L. Boschken Jul 1992

Analyzing Performance Skewness In Public Agencies: The Case Of Urban Mass Transit, Herman L. Boschken

Herman L. Boschken

Previous studies of public organizational performance have focused mostly on operating efficiency, without dealing with the complex accountability problems associated with plural public interests. The fact that an agency exhibits multiple and often paradoxical performances has not been of comparable concern. This failure to account for performance in a multiple-constituencies context has led to a narrow view of how well agencies do. To broaden the research on agency performance, a multiple-constituencies model is introduced and tested for statistically significant variances. The findings confirm the model's robustness in structuring a dependent variable for empirical research on why agencies perform toward ...