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2006

Business Intelligence

Articles 1 - 2 of 2

Full-Text Articles in Interpersonal and Small Group Communication

Organizing To Strategize In The Face Of Interactions: Preventing Premature Lock-In, Jan W. Rivkin, Nicolaj Siggelkow Dec 2006

Organizing To Strategize In The Face Of Interactions: Preventing Premature Lock-In, Jan W. Rivkin, Nicolaj Siggelkow

Management Papers

Motivated by real examples that run contrary to conventional wisdom, we examine how firms organize themselves to strategize well. Interactions among decisions make strategizing difficult. They raise the spectre that a firm's strategizing efforts will get stuck in a web of conflicting constraints prematurely, before managers explore a wide enough range of possibilities. A key role of organizing is to free strategizing efforts and encourage broad search. At the same time, organizing must ensure that strategizing efforts are stabilized once the firm discovers an effective set of choices. The need to balance search and stability, we argue, is a ...


Promises And Lies: Restoring Violated Trust, Maurice E. Schweitzer, John C. Hershey, Eric T. Bradlow Sep 2006

Promises And Lies: Restoring Violated Trust, Maurice E. Schweitzer, John C. Hershey, Eric T. Bradlow

Management Papers

Trust is critical for organizations, effective management, and efficient negotiations, yet trust violations are common. Prior work has often assumed trust to be fragile—easily broken and difficult to repair. We investigate this proposition in a laboratory study and find that trust harmed by untrustworthy behavior can be effectively restored when individuals observe a consistent series of trustworthy actions. Trust harmed by the same untrustworthy actions and deception, however, never fully recovers—even when deceived participants receive a promise, an apology, and observe a consistent series of trustworthy actions. We also find that a promise to change behavior can significantly ...