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Full-Text Articles in Interpersonal and Small Group Communication

Emotional Labour And The Job Satisfaction Of Adventure Tour Leaders In Australia, Monica Torland Jan 2013

Emotional Labour And The Job Satisfaction Of Adventure Tour Leaders In Australia, Monica Torland

Theses

This thesis critically examines the relationships between two types of emotional labour and job satisfaction of adventure tour leaders employed within Australia, applying a mixed methods approach. While deep acting has a statistically significant positive impact on adventure tour leaders’ job satisfaction, there is no statistically significant relationship between surface acting and job satisfaction. These findings are consistent with research suggesting that deep acting could help to convey a sense of authenticity and a feeling of achievement in employees, thus leading to higher levels of job satisfaction. This has implications for the way adventure tour operators manage their human resources.


An Action Research Project Examining Anger And Aggression With Rural Adolescent Males Participating In The Rock And Water Program, Paul Christopher Edwards Jan 2013

An Action Research Project Examining Anger And Aggression With Rural Adolescent Males Participating In The Rock And Water Program, Paul Christopher Edwards

Theses

The Rock and Water Program (RWP) was used as a means of contacting 187 rural adolescent males from four schools on the north coast of NSW in order to explore their views relating to anger and aggression as well as their perception of the RWP, which is a popular program used with boys in Australian schools. Working with focus group participants showed that historical-cultural attitudes have a direct impact on this cohorts experience and expression of anger while also impacting their views related to learning activities and programs.

A qualitative research methodology was utilized where focus groups were the method ...