Articles 1 - 2 of 2
Full-Text Articles in Interpersonal and Small Group Communication
Exploring The Leadership Styles Of Event Managers And Variation In Their Attitudes Towards Volunteer Training, Jacqueline Leigh
Given highly dynamic organisational environments, effective leadership is crucial for growth and organisational success. This thesis explored leadership styles of event managers in Australia and their attitudes towards training event volunteers. Guided by the Full Range of Leadership Theory (FRLT), mixed methods were employed to explore event managers from events across the eastern seaboard of Australia. While findings revealed that the majority of participants predominantly displayed transformational leadership styles, a flexible approach to leadership within events was found to be necessary. Other extraneous factors imposed upon event managers often necessitates them to adapt their natural leadership style to emergent circumstances.
Emotional Labour And The Job Satisfaction Of Adventure Tour Leaders In Australia, Monica Torland
This thesis critically examines the relationships between two types of emotional labour and job satisfaction of adventure tour leaders employed within Australia, applying a mixed methods approach. While deep acting has a statistically significant positive impact on adventure tour leaders’ job satisfaction, there is no statistically significant relationship between surface acting and job satisfaction. These findings are consistent with research suggesting that deep acting could help to convey a sense of authenticity and a feeling of achievement in employees, thus leading to higher levels of job satisfaction. This has implications for the way adventure tour operators manage their human resources.