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Prescriptions For Change: Can Ideas From Health Care Cure Higher Education's Ills?, Peter D. Eckel
Higher education shares some important characteristics with the health-care sector. Both are dominated by large cadres of highly educated staff, have complex bottom lines, are market-driven and strongly influenced by public policy, and are made up of value-driven organizations.
Health care appears to be one or two decades ahead of higher education in its transformation into an industry that is more outcomes-based, cost- and price-sensitive, and responsive to customer needs.
Some of the insights that higher education can gain from health care include: Flawed systems generate flawed results; the focus should be on needs, costs, and undervalued services; wisdom ...