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Technical and Professional Writing Commons

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Minnesota State University, Mankato

Content management

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Full-Text Articles in Technical and Professional Writing

Author Support For Wiki Based Help Systems: Genre Conventions For Content Templates, Claire Lundeby Apr 2016

Author Support For Wiki Based Help Systems: Genre Conventions For Content Templates, Claire Lundeby

Technical Communication Capstone Course

Author support systems are critical in wiki help systems. I provide a critical review of existing research on author support systems, content strategy, content management, and how these intersect, as well as a structural content analysis of five content templates in an effort to define genre conventions.