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Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin 2010 Cornell University

Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin

Articles and Chapters

[Excerpt] This chapter provides a review of selection research for service and sales occupations and is organized into three major sections. First, we describe the nature of service and sales work and define the competencies that underlie success in these jobs. Second, we summarize past research concerning the methods that have been used to select service and sales employees with attention to issues of validity, applicant reactions, and adverse impact. Finally, we discuss the implications of this body of work for practice and future research, highlighting several important but often overlooked issues concerning selection system design for this critical segment ...


A Comparison Of The Effects Of Positive And Negative Information On Job Seekers’ Organizational Attraction And Attribute Recall, Adam M. Kanar, Christopher J. Collins, Bradford S. Bell 2010 Cornell University

A Comparison Of The Effects Of Positive And Negative Information On Job Seekers’ Organizational Attraction And Attribute Recall, Adam M. Kanar, Christopher J. Collins, Bradford S. Bell

Articles and Chapters

To date there have been no direct studies of how strong negative information from sources outside of organizations’ direct control impacts job seekers’ organizational attraction. This study compared models for positive and negative information against a neutral condition using a longitudinal experimental study with college-level job seekers (n = 175). Consistent with the accessibility-diagnosticity perspective, the results indicated that negative information had a greater impact than positive information on job seekers’ organizational attraction and recall, and this effect persisted one week after exposure. The results did not indicate that the influence of information sources and topics that fit together was lessened ...


The Effect Of Initial Entry Training On The Moral And Character Development Of Military Police Soldiers, Kenneth R. Williams 2010 Walden University

The Effect Of Initial Entry Training On The Moral And Character Development Of Military Police Soldiers, Kenneth R. Williams

Walden Dissertations and Doctoral Studies

The U.S. Army conducts extensive training on its core values beginning with initial entry training (IET), commonly referred to as basic training, in order to shape soldiers' behavior and decision making in combat and noncombat situations. This mixed methods study addressed the problem of limited empirical research on the effects of U.S. Army IET on soldiers' moral and character development. The purpose was to explore the effects of Military Police (MP) IET on soldiers in training through a mixed methods quantitative and qualitative model. The theoretical framework for this study was based on Rest's four component model ...


Job Satisfaction, Job Involvement, And Perceived Organizational Support As Predictors Of Organizational Commitment, Jennifer Parker Ayers 2010 Walden University

Job Satisfaction, Job Involvement, And Perceived Organizational Support As Predictors Of Organizational Commitment, Jennifer Parker Ayers

Walden Dissertations and Doctoral Studies

The purpose of this study was to determine whether or not there is a significant relationship between job satisfaction, job involvement, perceived organizational support, and organizational commitment among educators. A review of the literature revealed there is limited research that examined organizational behaviors among educators. Organizational commitment has been identified as a leading factor impacting an employee's level of success in various organizations. There remains a gap in the current literature regarding specific attitudinal behaviors influencing organizational commitment across various levels of education. Organizational commitment among educators employed at the primary, secondary, and postsecondary levels was examined. The sample ...


Contingency Theory Of Strategic Conflict Management: Directions For The Practice Of Crisis Communication From A Decade Of Theory Development, Discovery And Dialogue, Augustine PANG, Yan JIN, Glen. T. CAMERON 2010 Singapore Management University

Contingency Theory Of Strategic Conflict Management: Directions For The Practice Of Crisis Communication From A Decade Of Theory Development, Discovery And Dialogue, Augustine Pang, Yan Jin, Glen. T. Cameron

Research Collection Lee Kong Chian School Of Business

The dilemma facing crisis scholars could not be more paradoxical: How does one explain and predict the outcome of a phenomenon – characteristics which Chaffee and Berger (1987) argued to be the foundation of a theory – that is so contextual-dependent, where the twists and turns of unfolding events often frus-trate the natural ebb of what one could reasonably surmise as logical trajectory? Admittedly, the bête noire for many in the field is that our powers of deductive reasoning, often woven from threads of foraged facts surrounding the unpredictability of crises, are often tragically compromised and encumbered by myriad complex-ities that one ...


Exploring Sustainability Practices And Reporting At Musgrave Group: A Case Study Of An Irish Private Company., Rebecca Maughan, Brendan O'Dwyer 2010 Technological University Dublin

Exploring Sustainability Practices And Reporting At Musgrave Group: A Case Study Of An Irish Private Company., Rebecca Maughan, Brendan O'Dwyer

Conference papers

The purpose of this paper is to present the findings of a case study of a large Irish company, Musgrave Group, which has been engaged in sustainability practices and reporting since the late 1990s. In doing so the paper provides an in-depth account firstly of the internal motivations for the company’s engagement with sustainability practices and reporting and secondly of the process through which the sustainability practice gained internal support and began to be integrated into the day to day activities of the company. The case study of the company involved a series of interviews with key participants in ...


The Effect Of Managerial Status On Performance Appraisal Quality And Feedback Seeking., Gary Stark 2010 Northern Michigan University

The Effect Of Managerial Status On Performance Appraisal Quality And Feedback Seeking., Gary Stark

Journal Articles

This paper compares the performance appraisal quality and feedback seeking of managers to that of non-managers. This study answers Ashford et al’s (2003) call for more research on the feedback seeking of managers, especially compared to non-managers. This study also extends work by Ashford and Tsui (1991) and Tsui et al’s (1995) on negative feedback seeking by examining the phenomenon among managers. Data were collected via survey from 355 employees of two parts of an international retail chain. Results indicate that managers receive lower quality feedback than non-managers, do not feel inhibited by the psychological and impression costs ...


The Situated Production Of Stories, David GREATBATCH, Timothy Adrian Robert CLARK 2010 Singapore Management University

The Situated Production Of Stories, David Greatbatch, Timothy Adrian Robert Clark

Research Collection Lee Kong Chian School Of Business

At a general level storytelling is a pervasive feature of everyday discourse both within and outside organisations. Existing research on organisational stories indicates that they are not simply frivolous diversions that seek to amaze and entertain the recipients. Rather they may serve a number of important functions for organisations, which include socialising new organisational members by articulating the culture of an organisation; assisting with the development and verbalisation of visions and strategies; helping develop points of similarity within disparate and dispersed organisational groups; sustaining and legitimating existing power relationships as well as providing opportunities for resistance against them; and acting ...


Institutionalizing Ireland’S Industrial Development Authority, Paul Donnelly 2010 Technological University Dublin

Institutionalizing Ireland’S Industrial Development Authority, Paul Donnelly

Conference papers

Actor-network theory is considered to have great potential for broadening and deepening our grasp of institutional work (Lawrence and Suddaby, 2006). Given its focus on process, ANT offers a means to breathe life into the practices associated with institutionalization. With Callon’s (1986) four moments of translation as analytical lens, and with Ireland’s Industrial Development Authority as empirical example, I seek to address the concerns in the call for papers to reconsider ‘the role of agency, power, persistence and change in the process of institutionalization.’


Organizational Paths: History, Process And Ireland’S Industrial Development Authority, Paul Donnelly 2010 Technological University Dublin

Organizational Paths: History, Process And Ireland’S Industrial Development Authority, Paul Donnelly

Conference papers

Taking issue with the largely ahistorical and aprocessual character of much organizational theorizing, and following calls for ‘building path-oriented organization research on a rigorous path theory’ (Sydow, Schreyögg and Koch, 2005: 2), I argue for knowing the organizational as an ongoing process. Through the contributions of path dependence theory, and with Ireland’s Industrial Development Authority (IDA) as empirical focus, this paper will also seek to address: the historicity and evolution of the organizational; the role of initial, external conditions on the emergence and subsequent development of the organizational; the dynamics of path building and the development of path dependency ...


Forming Ireland's Industrial Development Authority, Paul Donnelly 2010 Dublin Institute of Technology

Forming Ireland's Industrial Development Authority, Paul Donnelly

Books/Book Chapters

Tracing the creation and (re)production of Ireland’s Industrial Development Authority (IDA) through the lens of path dependence theory, the story charts the IDA’s creation within protectionism. In parallel with the gradual shift away from protection towards free trade, the story follows the IDA’s emergence as the state’s pre-eminent industrial development agency, its re-creation as a state-sponsored organisation and the growing political, institutional and monetary resources afforded it in return for delivery on objectives, largely in the shape of new job creation. However, the increasing reliance on foreign investment to meet targets, at the expense of ...


An Application Of Human Factors Analysis And Classificationi System To Identify Organizational Factors In Maritime Accidents, Wenzheng Wu 2010 World Maritime University

An Application Of Human Factors Analysis And Classificationi System To Identify Organizational Factors In Maritime Accidents, Wenzheng Wu

World Maritime University Dissertations

No abstract provided.


New Media: A New Medium In Escalating Crises?, Joanna Ann Mei SIAH, Namrata BANSAL, Augustine PANG 2010 Nanyang Technological University

New Media: A New Medium In Escalating Crises?, Joanna Ann Mei Siah, Namrata Bansal, Augustine Pang

Research Collection Lee Kong Chian School Of Business

Purpose– The use of new media in crisis is a double‐edged sword. On one hand, its pivotal role in online monitoring and dissemination of information can help an organisation manage crisis. On the other hand, it can also create organisational crisis. The purpose of this paper is to examine how new media can be used to escalate crisis.Design/methodology/approach– Four crises were examined: the 2008 Edison Chen sex scandal in Hong Kong; and in the USA, New York Taco Bell‐KFC rats infestation crisis in 2007; JetBlue Airways crisis in 2007, and the Kryptonite locks crisis in ...


Organizational Slack, International Expansion And Firm Profitability, Anran LIU 2010 Singapore Management University

Organizational Slack, International Expansion And Firm Profitability, Anran Liu

Dissertations and Theses Collection (Open Access)

International expansion is a viable growth strategy for firms operating in an increasingly competitive business environment. Understanding the relationship between international expansion and firm performance has been a significant concern for theory development in the strategy and international business literature. The extant literature, however, has paid insufficient attention to the tradeoff between firm growth and profitability that may imply the existence of an optimal rate of growth. Drawing from the Penrosian perspective that emphasizes the role of resources in firm growth, this study investigates whether and how firm slack resources affect the tradeoff between international expansion and profitability. Specifically, this ...


The Impact Of Employees' Perception Of Corporate Social Responsibility On Job Attitudes And Behaviors: A Study In China, Dan ZHENG 2010 Singapore Management University

The Impact Of Employees' Perception Of Corporate Social Responsibility On Job Attitudes And Behaviors: A Study In China, Dan Zheng

Dissertations and Theses Collection (Open Access)

Corporate social responsibility (CSR) is regarded as voluntary bahaviors that contribute to the soceity welfare. Based on the concept of sustainable development, corporations should not only stress on their economic and business outcomes, but also pay attention to their effect on the society and environment. Corporations are expected to engage in the improvement of their employees' quality of life, as well as the well-being of employees' families, local communities, and the overall society. With the acceleration of global integration, CSR has become a main concern by the public, and is considered as an essential part of the business strategy. It ...


Who Shares? Managerial Knowledge Transfer Practices In British Columbia's Ministry Of Health Services, Gwendolyn Elizabeth Lock 2010 Walden University

Who Shares? Managerial Knowledge Transfer Practices In British Columbia's Ministry Of Health Services, Gwendolyn Elizabeth Lock

Walden Dissertations and Doctoral Studies

The British Columbia government's Ministry of Health Services will experience significant loss of operational knowledge from an aging managerial workforce, increased staff turnover, and difficulties in recruitment. The purpose of this study is to provide the ministry's Strategic Human Resources Planning branch staff with a map and description of knowledge transfer practices used by approximately 40 managers within the ministry's Health Sector Information Management/Information Technology division and its Vital Statistics Agency. The study is a mixed-methods case study of knowledge retention and transfer practices founded on a knowledge management and social network theoretical foundation. To understand ...


A Correlational Study Of Telework Frequency, Information Communication Technology, And Job Satisfaction Of Home-Based Teleworkers, Shana P. Webster-Trotman 2010 Walden University

A Correlational Study Of Telework Frequency, Information Communication Technology, And Job Satisfaction Of Home-Based Teleworkers, Shana P. Webster-Trotman

Walden Dissertations and Doctoral Studies

In 2008, 33.7 million Americans teleworked from home. The Telework Enhancement Act (S. 707) and the Telework Improvements Act (H.R. 1722) of 2009 were designed to increase the number of teleworkers. The research problem addressed was the lack of understanding of factors that influence home-based teleworkers' job satisfaction. Job dissatisfaction has been found to have a significant impact on voluntary turnover. The purpose of the study was to assess the relationship among telework frequency, information communication technology (ICT), and job satisfaction. The research questions were designed to answer whether correlational relationships exist among telework frequency, ICT, and job ...


A Structural Equation Model Of The Factors Associated With Influence And Power Of It Departments And Their Relationship To Firm's It Orientation And Business Performance, Raghu V. Kowshik 2010 Walden University

A Structural Equation Model Of The Factors Associated With Influence And Power Of It Departments And Their Relationship To Firm's It Orientation And Business Performance, Raghu V. Kowshik

Walden Dissertations and Doctoral Studies

Although few firms can function without an information technology (IT) department, senior executives often consider IT as secondary. Historically, studies have found IT departments to have low influence and power status compared to other departments. Few, if any, studies have investigated what factors contribute to this subservient position. Three research questions that inspired this study regarding the IT department's influence and power included factors that shape the IT influence and power, the consequences for the firm's IT orientation and business performance, and how firm's IT orientation affects business performance. This quantitative study explored the notion that accountability ...


Stakeholders, Robert Phillips 2009 University of Richmond

Stakeholders, Robert Phillips

Robert Phillips

No abstract provided.


The Fifth Scenario: Identity Expansion In Organizational Psychology, Jaclyn Jensen 2009 DePaul University

The Fifth Scenario: Identity Expansion In Organizational Psychology, Jaclyn Jensen

Jaclyn Jensen

Ryan and Ford (2010) have argued that organizational psychology is at a tipping point in terms of its distinctiveness from other fields. While the four scenarios they propose for organizational psychology’s future cover a wide range of potential outcomes, we propose that there is another, more expansive, more optimistic scenario for our field: our identity needs to continue to evolve, expand, and extend itself to accommodate the evolving and expanding nature of the modern organizations we study. We suggest that the way forward for organizational psychology is to continue what we have done in the past: integrate theories from ...


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