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The Power Of Sameness, Singapore Management University 2018 Singapore Management University

The Power Of Sameness, Singapore Management University

Perspectives@SMU

Whether it is our name, hometown or personal characteristic, our similarities could alter our reactions to service failures


Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula 2018 Johnson & Wales University - Providence

Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula

MBA Faculty Conference Papers & Journal Articles

With the vast array of resources available to instructors, one would think that instruction and teaching would yield success for all learners. Now, well into the 21st century has much changed in the classroom? Certainly, movable desks and chairs, advanced audio and visual equipment, and a plethora of all types of technologies which might be able to enhance training and education. Over the last several decades research on individualized instruction, cognitive science, educational psychology, and multimedia instruction (to name a few) have permeated the literature on instruction. With all the research and the vast array of studies on improving ...


An Exploration Into The Efficacy Of Christian Servant Leadership In Facilitating Organizational Change In The Automotive Aftermarket, Christopher Shadrick 2018 Liberty University

An Exploration Into The Efficacy Of Christian Servant Leadership In Facilitating Organizational Change In The Automotive Aftermarket, Christopher Shadrick

Doctoral Dissertations and Projects

Changing market dynamics is threatening the viability of stores in the automotive aftermarket. To provide business leaders strategies with strategies to implement organizational change and address shrinking revenue, this phenomenological study explored the lived experiences and perspectives of 20 front line, retail store managers in the automotive aftermarket. The information gathered during the interview process was analyzed using Moustakas’ modified van Kaam method. In addition, the researcher used NVivo 12, a qualitative analytic software, to group, reduce, validate, and organize the data into themes. Six themes emerged that demonstrate the applicability of Christian servant leadership to the automotive aftermarket. These ...


Methods To Support The Project Selection Problem With Non-Linear Portfolio Objectives, Time Sensitive Objectives, Time Sensitive Resource Constraints, And Modeling Inadequacies, Neil C. Ranly 2018 Air Force Institute of Technology

Methods To Support The Project Selection Problem With Non-Linear Portfolio Objectives, Time Sensitive Objectives, Time Sensitive Resource Constraints, And Modeling Inadequacies, Neil C. Ranly

Theses and Dissertations

The United States Air Force relies upon information production activities to gain insight regarding uncertainties affecting important system configuration and in-mission task execution decisions. Constrained resources that prevent the fulfillment of every information production request, multiple information requestors holding different temporal-sensitive objectives, non-constant marginal value preferences, and information-product aging factors that affect the value-of-information complicate the management of these activities. This dissertation reviews project selection research related to these issues and presents novel methods to address these complications. Quantitative experimentation results demonstrate these methods’ significance.


Innovation Ambidexterity And The Three-Legged Stool: The Value Of Business Processes, Janet Tinoco 2018 Embry Riddle Aeronautical University

Innovation Ambidexterity And The Three-Legged Stool: The Value Of Business Processes, Janet Tinoco

Publications

Successful accomplishment of ambidexterity in innovation was, and remains today, a perplexing and challenging task for many firms, especially those in the competitive high-technology climate. Ambidexterity in this context is the ability to create radical product innovations for the future while also developing incremental product innovations for short-term return. Each type of innovation requires different—often opposing—structures, cultures, and processes. Thus, to become ambidextrous, companies must create a balanced mix of all three, each a leg in a three-legged stool.


The Digital Global Supply Chain: The Growing Case For Blockchain Technology Expansion Within Global Supply Chain, Jonathan Chichoni, Scott Webb 2018 Brigham Young University

The Digital Global Supply Chain: The Growing Case For Blockchain Technology Expansion Within Global Supply Chain, Jonathan Chichoni, Scott Webb

Marriott Student Review

In a competitive global market place, technology adoption and application in supply chain is becoming increasingly important as companies seek to acquire competitive advantages. Since blockchain’s advent to the global stage of modern disruptive technologies, several questions remain unanswered pertaining to the benefits that blockchain adoption poses to global supply chains. I apply a typology analysis to a corpus of company filings, press releases and industry studies to better understand the reasons for which global supply chains industry wide are adopting blockchain technology and the specific benefits which they seek to exploit through the use of blockchain. I characterize ...


Soft Skills Influence In Project Managers In The Cloud Space, KATHERINE SILVA 2018 Harrisburg University of Science and Technology

Soft Skills Influence In Project Managers In The Cloud Space, Katherine Silva

Dissertations and Theses

In technology companies, Project Managers (PM) are being required to develop a set of soft skills, in addition to their technical expertise, in order to positively influence project’s outcomes and succeed in their professional careers. New technologies known as “Cloud”, “Cloud computing”, and “Cloud technology” are being adopted by companies to organize their projects with top technology, and their people with the skills required to work with them. The present work examines academic research and available literature associated to the soft skills related to project management and project managers in the Cloud space in order to identify the top ...


Bim And Project Management In Aec Industry, Nazanin Kamyab 2018 Harrisburg University of Science and Technology

Bim And Project Management In Aec Industry, Nazanin Kamyab

Dissertations and Theses

Building Information Modeling has altered project managers’ role in architecture, Engineering and Construction (AEC) industry. In theory Building Information Modeling (BIM) has promised the project managers to enhance communication and collaboration aspect of managing their projects, thus increasing the efficiency and success rate of the AEC industry projects. However, in real world application, project managers had challenges and barriers with BIM implementation into their processes. This study intends to highlight the main characteristics of the BIM, its benefits, barriers and risk management capabilities to elaborate on why BIM adoption has been slower than anticipated. Based on quantitative data collection through ...


Applying The Agile Mechanism In The Clinical Trails Domain For Drug Development, Jitendrakumar Narola 2018 Harrisburg University of Science and Technology

Applying The Agile Mechanism In The Clinical Trails Domain For Drug Development, Jitendrakumar Narola

Dissertations and Theses

The current speed of economic growth has greatly affected the means of pharmaceutical organizational operations in the establishment of clinical trials. Pharmaceutical organizations are looking for ways to increase customer experience and reduce costs of production in the process. The customer experiences can be increased by creating a forum for active participation during the processes of the establishment. Equally, the costs of production and conducting research study can be ensured through the reduction of reworking chances. Through the creation of this experience, the effectiveness of the clinical trials needs to be properly created. Traditionally, organizations used waterfall methodology in the ...


Internet Of Things (Iot) And Changing Face Of Project Management, Vikram Singh Prasher 2018 Harrisburg University of Science and Technology

Internet Of Things (Iot) And Changing Face Of Project Management, Vikram Singh Prasher

Dissertations and Theses

Internet of Things (IoT) or Industrial Internet is a modern day catchword, which over the past few years has tremendously impacted numerous aspects of almost-all the advanced technology fields. IoT framework envisions transforming the everyday objects into intelligent systems, while working under a common infrastructure and by connecting the global network of devices and machines over the internet. Based on many underlying interdisciplinary ecosystems, like sensor network, embedded systems, big data platforms, cloud computing and service-oriented architecture; IoT projects are non-traditional in many ways. Such projects involve research and development phase, more technical work, are lengthy, require advanced skill sets ...


Study On Recovery Of Bad Social Media Reviews In The Hospitality Industry Using Project Management Principles, FRANCK LEGRAND 2018 Harrisburg University of Science and Technology

Study On Recovery Of Bad Social Media Reviews In The Hospitality Industry Using Project Management Principles, Franck Legrand

Dissertations and Theses

This research is about hotel guest recovery on social media. Whenever a guest has a bad experience during their stay, they share their opinion on social media. Negative reviews can damage hotel’s performance. This research seeks to gather information on the expectations of guest based on their personal experiences. Answering guests’ complaints on social media is a difficult task, as it requires an understanding of each guest personality traits. This thesis develops a methodology in order to understand the personality of guests, provide a clear response to answer the guests feedback on social media, help hotel managers to regain ...


Risk Management In Telemedicine Projects In Healthcare, Shalini Sakinala 2018 Harrisburg University of Science and Technology

Risk Management In Telemedicine Projects In Healthcare, Shalini Sakinala

Dissertations and Theses

Telemedicine could fundamentally change health care in the United States by delivering treatments using telecommunications platform. The primary purpose of the proposed study is to identify the various risks involved in Telemedicine projects in healthcare, find out their causes and explore the ways in which the risks can be mitigated. This approach has been a striking evolution in the current healthcare sector. Telemedicine is hugely successful in the operations of the organization. Inspite of the huge success ratio, there are certain risks associated with Telemedicine which needs to be managed. The Literature review on Telemedicine was conducted in three core ...


Dual Work Roles : The Joint Effect Of Hybrid Entrepreneurs’ Regulatory Focus And Wage Work To Entrepreneurial Work Enrichment On Entrepreneurial Performance, Eric Adom ASANTE 2018 Lingnan University

Dual Work Roles : The Joint Effect Of Hybrid Entrepreneurs’ Regulatory Focus And Wage Work To Entrepreneurial Work Enrichment On Entrepreneurial Performance, Eric Adom Asante

All Open Access Theses and Dissertations

Hybrid entrepreneurial is phenomenal but remains under-studied in the management literature. This paper investigated the joint influence of hybrid entrepreneurs’ trait regulatory focus and wage work to entrepreneurial work enrichment (WE enrichment) on their entrepreneurial engagement and the subsequent proficient, adaptive, and proactive performance in entrepreneurial work. I first interviewed 16 hybrid entrepreneurs to obtain the understanding of their reasons for being in hybrid entrepreneurship, their regulatory focus tendencies, and the resources they transfer from wage work to entrepreneurial work. To validate the measurement scales of promotion and prevention focus, I conducted a pilot study among 66 hybrid entrepreneurs. Then ...


Supply Chain Disruption Propagation: A Systemic Risk And Normal Accident Theory Perspective, Kevin P. Scheibe, Jennifer Blackhurst 2018 Iowa State University

Supply Chain Disruption Propagation: A Systemic Risk And Normal Accident Theory Perspective, Kevin P. Scheibe, Jennifer Blackhurst

Kevin P. Scheibe

When a disruption occurs in a firm, its effects are often felt throughout the supply chain. As supply chains expand globally and companies pursue velocity and efficiency, the probability of disruptions propagating throughout a chain grows. In this paper, we employ a qualitative, grounded theory case study approach to help understand what drives supply chain disruption propagation and to provide theoretical insights into this emerging area. For a more complete perspective, we study three interconnected tiers in seven unique supply chains. Each supply chain triad consists of (1) a focal firm (a manufacturer), (2) a supplier to the focal firm ...


Leadership Styles And Effectiveness Among Sub-Saharan African Employees, Samuel Fadare 2018 Regent University

Leadership Styles And Effectiveness Among Sub-Saharan African Employees, Samuel Fadare

The Journal of Values-Based Leadership

This study sought to determine whether a significant relationship exists between dimensions of transactional and transformational leadership styles and leadership effectiveness within sub-Saharan Africa. Dimensions of transactional and transformational leadership styles were moderated by dimensions of organizational commitment among Nigerian employees to produce effective leadership. The study confirmed that no significant relationship existed between dimensions of transactional and transformational leadership styles and effective leadership among Nigerian employees when moderated by dimensions of organizational commitment. Gender was also found to be the only control variable that had a significant relationship when predicting organizational commitment as well as effective leadership among Nigerian ...


An Optimal Airline Revenue Management Seat Pricing Plan Model, Constantine M. Koursaris, James W. Marion Jr. 2018 Embry-Riddle Aeronautical University - Worldwide

An Optimal Airline Revenue Management Seat Pricing Plan Model, Constantine M. Koursaris, James W. Marion Jr.

International Journal of Aviation, Aeronautics, and Aerospace

The goal of an airline is to sell tickets at the highest fare possible, thus yielding maximum profit for the stakeholders. As airline seat pricing is divided into different fare classes, a revenue management system is created and maintained to identify opportunity costs where the airline may sell an optimum number of available seats in both discounted fare and full fare classes. Ideally, under perfect conditions, the airline will sell all available seats at full capacity for each leg of a trip. Under non-ideal conditions for the airline, not all available seats may sell at either full fare or discounted ...


Open-Ended Interview Questions And Saturation, Susan C. Weller, Ben Vickers, H. Russell Bernard, Alyssa M. Blackburn, Stephen Borgatti, Clarence C. Gravlee, Jeffrey C. Johnson 2018 University of Texas

Open-Ended Interview Questions And Saturation, Susan C. Weller, Ben Vickers, H. Russell Bernard, Alyssa M. Blackburn, Stephen Borgatti, Clarence C. Gravlee, Jeffrey C. Johnson

Management Faculty Publications

Sample size determination for open-ended questions or qualitative interviews relies primarily on custom and finding the point where little new information is obtained (thematic saturation). Here, we propose and test a refined definition of saturation as obtaining the most salient items in a set of qualitative interviews (where items can be material things or concepts, depending on the topic of study) rather than attempting to obtain all the items. Salient items have higher prevalence and are more culturally important. To do this, we explore saturation, salience, sample size, and domain size in 28 sets of interviews in which respondents were ...


The Role Of Project Management In Fostering Creativity: Towards Successful Architectural Design Projects, Angeliki Giannoulatou Destouni 2018 Harrisburg University of Science and Technology

The Role Of Project Management In Fostering Creativity: Towards Successful Architectural Design Projects, Angeliki Giannoulatou Destouni

Dissertations and Theses

The present study aims to identify best practices for project management, which can reinforce creativity in architectural design projects. Although creativity is a critical component of any successful design process, there is no existing literature or systematic documentation of what project management can do to cultivate it within an architecture work environment. Therefore, this research first explores existing theories and bibliography to define creativity and its conducive factors, and draw some hypotheses on the potential contributions of an architectural project manager. The validity of these hypotheses in practice is then tested through a survey, which mostly confirmed and expanded them ...


Study Of The Impact Of Team Morale On Construction Project Performance, Adrian Gerard Saldanha 2018 Harrisburg University of Science and Technology

Study Of The Impact Of Team Morale On Construction Project Performance, Adrian Gerard Saldanha

Dissertations and Theses

The moral of project teams is an important factor when considering the performance of project teams(Dye, 2011) (Yang, Liu, & Fellows, 2010). Morale can be influenced and project leadership has an important role to play in how people work in teams (Gauvreau & Belout, 2004). In research studying the performance of teams working on technology projects, it was learned that an organizational work environment that satisfies the personal and professional needs of individuals has a strong effect on team cooperation and drives team performance (Thamhain, 2004). In a study performed by the US military (Mael & Alderks, 1993), it was found that ...


Key Competencies For Project Managers: An Empirical Study, Sahil Sandhu 2018 Harrisburg University of Science and Technology

Key Competencies For Project Managers: An Empirical Study, Sahil Sandhu

Dissertations and Theses

Extant project management literature on the factors that impact the success of projects suggests that the traits, competencies and leadership style of project managers positively impact project success. Despite this understanding, the key competencies and personality traits of projects managers is an under-researched area. While some studies are available that examine whether a particular behavioural trait of the project manager improves his / her efficiency, few studies prepare a list of the key competencies/traits of successful project managers. Given this consideration, the present study aims to prepare a comprehensive list of the traits/qualities of a project manager crucial for ...


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