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Human Resources Management Commons

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Who Will Do The Job? Hiring Older Workers To Fill Library Labor Gaps, Anne Marie Casey 2010 Embry-Riddle Aeronautical University

Who Will Do The Job? Hiring Older Workers To Fill Library Labor Gaps, Anne Marie Casey

Staff Works - Hunt Library

This article discusses the potential shortage of librarians as baby boomers retire. Drawing from other industries that hire retirees for part time or seasonal work, the author discusses this as a possible solution to labor shortages in the field of librarianship.


Assessing The State Of Cross Cultural Mentoring Research, Terri A. Scandura PhD, John Mezias 2010 University of Miami

Assessing The State Of Cross Cultural Mentoring Research, Terri A. Scandura Phd, John Mezias

Management Faculty Articles and Papers

There is increased attention to examining cross-cultural mentoring due to increased internationalization of the firm and the rise of the Multinational Corporation (MNC). New contexts for mentoring relationships will require new theoretical lenses and a variety of research designs in the coming years. We provide an overview of the literature that touches on various aspects of Cross Cultural Mentoring Research (CCMR) and develop a framework to categorize emergent streams of research. These streams are the diversity/diversified mentoring perspective, the cross-cultural mentoring perspective, and the expatriate mentoring perspective. All three approaches examine cross-cultural mentoring; however, we develop an integrative framework ...


What Could An Executive Coach Do For An Association Football Manager? A Commentary, Margaret M. Hopkins, Deborah A. O'Neil,, Diana Billimoria 2010 Bowling Green State University

What Could An Executive Coach Do For An Association Football Manager? A Commentary, Margaret M. Hopkins, Deborah A. O'Neil,, Diana Billimoria

Management Faculty Publications

The lead article in this volume highlights several critical aspects of effective leadership in modern times. First, the importance of leadership as an interpersonal, relationship-building endeavor cannot be overstated. Second, the exemplary leader is a caring individual who demonstrates understanding and empathy toward others. For our commentary, we draw upon a well-developed stream of literature germane to these two core issues presented in the article. We compare and contrast the feminine and masculine aspects of leadership. In particular, we discuss the contemporary feminization of leadership and describe several integral attributes of feminine leadership – a communal orientation, transformational behaviors, emotional intelligence ...


The Experience Of Liberal Education, Edward L. Ayers 2010 University of Richmond

The Experience Of Liberal Education, Edward L. Ayers

History Faculty Publications

Every college and university has built new capacity to deliver new experiences for students through study abroad, community service, career development, health and fitness, cultural understanding, or spiritual growth. They come to college to broaden their experience, and colleges and universities are the only places where people of all backgrounds, religions, ethnicities, classes, and politics come together to explore who they are and who they might become. Going to college is a defining time in their lives, and there is much more we can do to make it a liberating and transformative experience.


Evaluating The Presidential Management Fellows Program: Has The Implementation Of A Standardized Assessment Test Altered Student Selection?, Graham Drake 2010 University of Kentucky

Evaluating The Presidential Management Fellows Program: Has The Implementation Of A Standardized Assessment Test Altered Student Selection?, Graham Drake

MPA/MPP Capstone Projects

The Presidential Management Fellows (PMF) Program aims to attract high-performing graduate students into federal service. Given the measured performance of past participants, or Fellows, many Federal agencies use the PMF Program as a cornerstone of their succession planning. Since its inception in 1977, the PMF Program has used a variety of selection mechanisms to identify and assess candidates. The most recent alteration in the PMF Program‟s selection mechanism in 2007 has raised questions of efficiency. While the implementation of a single standardized test has reduced costs and allowed more candidates to be evaluated, it is unknown if this assessment ...


The Impact Of Supervisory Monitoring On High-End Retail Sales Productivity, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, Dhinu Srinivasan 2010 Temple University

The Impact Of Supervisory Monitoring On High-End Retail Sales Productivity, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, Dhinu Srinivasan

Articles and Chapters

Based on a two-stage analysis of a panel of data on 12 outlets of a high-end retailer for 24 months, we investigate how the level of supervisory monitoring affects retail sales productivity. In the first stage, we use Data Envelopment Analysis (DEA) to compute the relative productivity of retail outlets in using their labor and capital resources to generate store sales. In the second stage, we regress the logarithm of DEA scores on contextual variables to obtain consistent estimators of the impact of contextual variables on productivity (Banker and Natarajan in Operation Research 56:48-58, 2008). Contrary to agency theoretic ...


Commentary: Human Resources Strategy In The Hospitality Industry: Where Do We Go From Here?, J. Bruce Tracey 2010 Cornell University School of Hotel Administration

Commentary: Human Resources Strategy In The Hospitality Industry: Where Do We Go From Here?, J. Bruce Tracey

Articles and Chapters

[Excerpt] Our understanding of the strategic role and impact of human resources (HR) has evolved considerably over the past several years. One of the most salient changes is that HR is now viewed—for the most part—as a strategically central function rather than an administrative cost center. Indeed, as human capital concerns top the list of the industry’s most vexing and challenging issues (e.g., Enz, 2001, 2004), much more attention has been given to the ways in which the HR function can support a company’s competitive position and add real value to business-level decision making and ...


The Role Of Personality And General Mental Ability In Predicting Performance For New And Experienced Employees, J. Bruce Tracey, Michael C. Sturman, Lian Shao, Michael J. Tews 2010 Cornell University

The Role Of Personality And General Mental Ability In Predicting Performance For New And Experienced Employees, J. Bruce Tracey, Michael C. Sturman, Lian Shao, Michael J. Tews

Articles and Chapters

[Excerpt] Recently, the lead author took his family to a small, family-oriented water park in upstate New York. During the visit, a boy about 15 years old cut his foot while exiting one of the more popular attractions. His injury was fairly severe and required medical attention. The park staff responded promptly and professionally. First aid was rendered, and the injured guest and his family appeared to be quite satisfied with the care they were given. After the injured guest and his family had left, several employees stayed at the scene and cleaned up the area where the incident took ...


Contextual Factors And Cost Profiles Associated With Employee Turnover, J. Bruce Tracey, Timothy R. Hinkin 2010 Cornell University

Contextual Factors And Cost Profiles Associated With Employee Turnover, J. Bruce Tracey, Timothy R. Hinkin

Articles and Chapters

[Excerpt] Employee turnover has long plagued the hospitality industry. In the lodging segment, turnover rates have been shown to average about 60 percent annually for line-level employees (Woods, Heck, and Sciarini 1998) and about 25 percent for managerial positions (Smith Travel Research, Tracey, and Tews 2002). This concern is even greater in other hospitality contexts, such as quick-service restaurants, where mean employee turnover runs in excess of 120 percent.

Employee turnover has been and continues to be a particularly prolific area of research, with many publications on the topic. Evidence suggests that turnover is triggered by dissatisfaction with such factors ...


Key Issues In Strategic Human Resources, Kate Walsh, Michael C. Sturman, John Longstreet 2010 Cornell University

Key Issues In Strategic Human Resources, Kate Walsh, Michael C. Sturman, John Longstreet

Articles and Chapters

[Excerpt] This chapter, on strategic human resource management (SHRM), is really not for the hospitality human resources (HR) director. We already believe—whether through education and training, through insight gained from experience, or through self-interest— that HR directors accept as true the importance of an organization's HR function and its HR assets. The strategic nature of HR decision making extends far beyond the doors of the HR department. Just as money changes hands and is important to more than those in a finance department, nearly all decisions in a company's purview involve HR in some way, shape, or ...


How Supervisors Influence Performance: A Multilevel Study Of Coaching And Group Management In Technology-Mediated Services, Xiangmin Liu, Rosemary Batt 2010 Pennsylvania State University

How Supervisors Influence Performance: A Multilevel Study Of Coaching And Group Management In Technology-Mediated Services, Xiangmin Liu, Rosemary Batt

Articles and Chapters

This multilevel study examines the role of supervisors in improving employee performance through the use of coaching and group management practices. It examines the individual and synergistic effects of these management practices. The research subjects are call center agents in highly standardized jobs, and the organizational context is one in which calls, or task assignments, are randomly distributed via automated technology, providing a quasi-experimental approach in a real-world context. Results show that the amount of coaching that an employee received each month predicted objective performance improvements over time. Moreover, workers exhibited higher performance where their supervisor emphasized group assignments and ...


Work Teams, Bradford S. Bell, Steve W. J. Kozlowski 2010 Cornell University

Work Teams, Bradford S. Bell, Steve W. J. Kozlowski

Articles and Chapters

[Excerpt] Teams serve as the basic building blocks of modern organizations and represent a critical means by which work is accomplished in today's world. Therefore, significant research during the past few decades has been focused on understanding work team effectiveness. This entry looks at the history of this research and what it says about team types, team composition, team development, team processes, and team effectiveness.


Effects Of Business Internships On Job Marketability: The Employers’ Perspective, Jack Gault, Evan Leach, Marc Duey 2010 West Chester University of Pennsylvania

Effects Of Business Internships On Job Marketability: The Employers’ Perspective, Jack Gault, Evan Leach, Marc Duey

Marketing

No abstract provided.


Employee Engagement With A Corporate Physical Activity Program: The Global Corporate Challenge, Pascal Scherrer, Lynnaire Sheridan, Ruth Sibson, Maria M. Ryan, Nadine Henley 2010 Southern Cross University

Employee Engagement With A Corporate Physical Activity Program: The Global Corporate Challenge, Pascal Scherrer, Lynnaire Sheridan, Ruth Sibson, Maria M. Ryan, Nadine Henley

School of Tourism and Hospitality Management

Employers engage with corporate physical activity programs to foster employee well being with a view to reducing the costs of absence and recruitment. This study reports on employee engagement with a commercial program, the Global Corporate Challenge, in terms of motivation, barriers, team dynamics, social aspects and self-reported physical activity levels. It uses guided introspection to explore how participation affected employee's motivation to sustain regular physical activity within the workplace setting. The program raised awareness of employees' individual physical activity levels and fostered social interaction in the workplace. Findings highlight the importance of employers providing a supportive context, fostering ...


The Yin And Yang Of Kinship And Business: Complementary Or Contradictory Forces?, Alex Stewart, Michael A. Hitt 2010 Marquette University

The Yin And Yang Of Kinship And Business: Complementary Or Contradictory Forces?, Alex Stewart, Michael A. Hitt

Management Faculty Research and Publications

Are the social domains of kinship and business on balance complementary or contradictory? Do ventures that invest heavily in both – conventionally referred to as “family firms” – bear a net gain or net loss? We are scarcely the first to raise these questions. How then will we try to contribute to an answer? We try this in five ways, all of them based on previous literature. First, we develop the dichotomy of kinship and business by taking seriously the metaphor of yin and yang, merging it with the anthropological constructs of structural domains such as “domestic” and “public.” This metaphor proves ...


Alcohol Abuse In The Workplace: Developing A Workable Plan Of Action, Pearl Jacobs, Linda Schain 2010 Sacred Heart University

Alcohol Abuse In The Workplace: Developing A Workable Plan Of Action, Pearl Jacobs, Linda Schain

CJ Faculty Publications

Businesses readily acknowledge that employees who use illegal drugs pose a significant risk to the company and its employees. Alcohol use on the job creates an even greater risk yet companies often do not deal with the use or abuse of alcohol in the same manner as the use of illegal drugs. The danger in the use of alcohol is not limited to those diagnosed as alcoholics. A threat is present when an employee consumes two or three beers at lunch and then returns to work. These individuals do the most to create a hazardous situation. The abuse of alcohol ...


Preventing Security Breaches In Business, Pearl Jacobs, Linda Schain 2010 Sacred Heart University

Preventing Security Breaches In Business, Pearl Jacobs, Linda Schain

CJ Faculty Publications

Technological advancements are constantly changing the world we live in. These advancements are not only changing how we work but also the security of our workplace. High level white collar crime is rapidly becoming a fact of corporate life. Businesses want to avoid becoming victims of these white collar criminals so they attempt to institute controls on all aspects of their operations. These controls are far from 100% effective. Businesses need to take a different approach to the prevention of white collar crime. Perhaps more effective prevention programs can be developed by exploring the various theories of crime causation and ...


Sensitivity To Diversity In The Workplace, Kelly Robinson 2010 Governors State University

Sensitivity To Diversity In The Workplace, Kelly Robinson

All Capstone Projects

Since the early 1990s, the construct of diversity training has been diligently examined as it relates to managing a diverse workforce. Employers have been faced with the daunting task of figuring out how groups of dissimilar people can work collaboratively in the workplace without incident. Differences have to be addressed in the arena of gender, race, sexual orientation, age, and religious views without prejudice, so that we can form more cohesive work groups in the labor force. In an effort to deconstruct negative attitudes and ideals towards differences, we must explore, with employees, differences that may cause friction in the ...


Recognizing Creative Leadership: Can Creative Idea Expression Negatively Relate To Perceptions Of Leadership Potential?, Jennifer S. Mueller, Jack Goncalo, Dishan Kamdar 2010 University of Pennsylvania

Recognizing Creative Leadership: Can Creative Idea Expression Negatively Relate To Perceptions Of Leadership Potential?, Jennifer S. Mueller, Jack Goncalo, Dishan Kamdar

Articles and Chapters

Drawing on and extending prototype theories of creativity and leadership, we theorize that the expression of creative ideas may diminish judgments of leadership potential unless the charismatic leadership prototype is activated in the minds of social perceivers. Study 1shows creative idea expression is negatively related to perceptions of leadership potential in a sample of employees working in jobs that required creative problem solving. Study 2 shows that participants randomly instructed to express creative solutions during an interaction are viewed as having lower leadership potential. A third scenario study replicated this finding showing that participants attributed less leadership potential to targets ...


Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin 2010 Cornell University

Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin

Articles and Chapters

[Excerpt] This chapter provides a review of selection research for service and sales occupations and is organized into three major sections. First, we describe the nature of service and sales work and define the competencies that underlie success in these jobs. Second, we summarize past research concerning the methods that have been used to select service and sales employees with attention to issues of validity, applicant reactions, and adverse impact. Finally, we discuss the implications of this body of work for practice and future research, highlighting several important but often overlooked issues concerning selection system design for this critical segment ...


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