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Developing Global Mindset And The Impact On Virtual Teams, Maureen Martin 2010 Cornell University

Developing Global Mindset And The Impact On Virtual Teams, Maureen Martin

CAHRS White Papers

[Excerpt] Increasingly global and competitive in nature, today’s work environment necessitates more cooperation, collaboration, and cross-cultural understanding than ever before. Many significant changes have altered the way companies conduct business. Companies now compete in a global economy that demands quality goods and services at competitive prices. Consumers, through increasing demand for better quality, force companies to remain competitive by providing (1) tailored solutions for specific needs and (2) responding rapidly to market changes. In this global context, speed and personalized solutions create customer growth. But how do multinational companies respond to these two often competing forces? Expanding on the ...


Virtual Teams: Work/Life Challenges - Keeping Remote Employees Engaged, Kirsten Sundin 2010 Cornell University

Virtual Teams: Work/Life Challenges - Keeping Remote Employees Engaged, Kirsten Sundin

CAHRS White Papers

Remotely located employees are quickly becoming a norm in the modern workplace in response to evidence that telecommuters save on costs and produce more efficiently. There are many intangible benefits also felt with the increasing prevalence of remote employees. Telecommuters are more satisfied with their work/life balance and report lower rates of job burnout. Though there are also many well-identified setbacks remotely located managers and employees may face. Employers see the most success with telecommuting by first recruiting the people best fit to fill these remote roles. However, the process of developing remote employees is a process that requires ...


A Cost-Benefit Analysis Of Face-To-Face And Virtual Communication: Overcoming The Challenges, Rebecca Heller 2010 Cornell University

A Cost-Benefit Analysis Of Face-To-Face And Virtual Communication: Overcoming The Challenges, Rebecca Heller

CAHRS White Papers

Virtual communication has become the norm for many organizations (Baltes, Dickson, Sherman, Bauer, & LaGanke, 2002; Bergiel, Bergiel, & Balsmeier, 2008; Hertel, Geister, & Konradt, 2005). As technology has evolved, time and distance barriers have dissolved, allowing for access to experts worldwide. The reality of business today demands the use of virtual communication for at least some work, and many professionals will sit on a virtual team at some point (Dewar, 2006). Although virtual communication offers many advantages, it is not without challenges. This article examines the costs and benefits associated with virtual and face-to-face communication, and identifies strategies to overcome virtual communication's challenges.


Challenges And Interventions In Monitoring And Evaluating Virtual Team Performance, Rex Fitzpatrick 2010 Cornell University

Challenges And Interventions In Monitoring And Evaluating Virtual Team Performance, Rex Fitzpatrick

CAHRS White Papers

With the increasingly global nature of our economy, heightened complexity of jobs, emphasis on enterprise agility, and an increase of American telecommuters (approximately 17.2 million in 2008 compared to 12.4 million in 2006* (“Telework Trendlines,” 2009), many companies have adopted distributed, or “virtual”, teams into their organizational structures to successfully operate in changing business conditions.

Research suggests that the implementation of virtual teams can provide organizations with many potential benefits—remote working options to greater attract and retain employees (Cascio, 2000), enhanced project decision quality stemming from the firm’s ability to place the best individuals together on ...


A Strange Case: Violations Of Workers’ Freedom Of Association In The United States By European Multinational Corporations, Lance A. Compa 2010 Cornell University

A Strange Case: Violations Of Workers’ Freedom Of Association In The United States By European Multinational Corporations, Lance A. Compa

Articles and Chapters

[Excerpt] A central conclusion of this report is that firms’ voluntary principles and policies are not enough to safeguard workers’ freedom of association. They can be important initiatives, but only when they contain effective due diligence, oversight, and control mechanisms. Otherwise, as shown here, shortcomings in US labor law create enormous temptation - especially among US managers not sufficiently overseen by European parent company officials - to take advantage of them by acts inconsistent with international norms. The pattern that emerges in the examples presented here suggests inadequate due diligence and internal performance controls to prevent and correct US management actions that ...


The Foodservice Industry's Social Responsibility Regarding The Obesity Epidemic, Part Ii: Incorporating Strategic Corporate Social Responsibility Into Foodservice Operations, Audrey C. McCool, Barent N. McCool 2010 University of Nevada, Las Vegas

The Foodservice Industry's Social Responsibility Regarding The Obesity Epidemic, Part Ii: Incorporating Strategic Corporate Social Responsibility Into Foodservice Operations, Audrey C. Mccool, Barent N. Mccool

Hospitality Review

Just as all types of business firms are now expected to go beyond their profit-oriented activities in boosting the well-being of the community, so, too, is corporate social responsibility (CSR) expected from foodservice firms. The significance of the obesity epidemic, combined with the foodservice industry's role in the development of this epidemic, suggests that the industry has an ethical responsibility to implement CSR activities that will help reduce obesity, particularly among children. CSR should be seen as an efficient management strategy through which a firm voluntarily integrates social and environmental concerns into its business operations and its interactions with ...


Role Stress, Emotional Exhaustion, And Job Satisfaction In The Hotel Industry: The Moderating Role Of Supervisory Support, Osman M. Karatepe 2010 Eastern Mediterranean University

Role Stress, Emotional Exhaustion, And Job Satisfaction In The Hotel Industry: The Moderating Role Of Supervisory Support, Osman M. Karatepe

Hospitality Review

The purpose of this study is to investigate supervisory support as a moderator of the effects of role conflict and role ambiguity on emotional exhaustion and job satisfaction. This study also examines the moderating role of supervisory support on the relationship between emotional exhaustion and job satisfaction. Data were collected from a sample of frontline hotel employees in Northern Cyprus. The aforementioned relationships were tested based on hierarchical multiple regression analysis. The results demonstrate that supervisory support mitigates the impact of role conflict on emotional exhaustion and further reveal that supervisory support reduces the effect of emotional exhaustion on job ...


Effects Of Management-Development Practices On Hospitality Management Graduates' Job Satisfaction And Intention To Stay, Edwin Torres, Howard Adler 2010 Purdue University

Effects Of Management-Development Practices On Hospitality Management Graduates' Job Satisfaction And Intention To Stay, Edwin Torres, Howard Adler

Hospitality Review

Companies have long recognized the importance of training and developing their managers to prepare them for their short- and long-term careers. Formal management-development programs and other less formal means of management development abound in the hospitality industry. Therefore, one may ask whether the entry-level managers for whom these programs are designed perceive them to be effective. The present study explores management-development practices, procedures, and techniques, and their effects on job satisfaction and organizational commitment


Good Lamps Are The Best Police: Darkness Increases Dishonesty And Self-Interested Behavior, Chen Bo-Zhong, Vanessa K. Bohns, Francesca Gino 2010 University of Toronto

Good Lamps Are The Best Police: Darkness Increases Dishonesty And Self-Interested Behavior, Chen Bo-Zhong, Vanessa K. Bohns, Francesca Gino

Articles and Chapters

Darkness can conceal identity and encourage moral transgressions; it may also induce a psychological feeling of illusory anonymity that disinhibits dishonest and self-interested behavior regardless of actual anonymity. Three experiments provided empirical evidence supporting this prediction. In Experiment 1, participants in a room with slightly dimmed lighting cheated more and thus earned more undeserved money than those in a well-lit room. In Experiment 2, participants wearing sunglasses behaved more selfishly than those wearing clear glasses. Finally, in Experiment 3, an illusory sense of anonymity mediated the relationship between darkness and self-interested behaviors. Across all three experiments, darkness had no bearing ...


[Review Of The Book Why The Garden Club Couldn’T Save Youngstown: The Transformation Of The Rust Belt], Alexander Colvin 2010 Cornell University

[Review Of The Book Why The Garden Club Couldn’T Save Youngstown: The Transformation Of The Rust Belt], Alexander Colvin

Articles and Chapters

[Excerpt] As economic crisis once again grips the land, it is valuable to ponder the lessons of attempts to recover from past downturns. For example, the economic dislocations of the 1970s and 1980s transformed the industrial heartland of America into the “Rust Belt” and forced communities to grapple with how to recover from a lost standard of living revolving around good paying jobs in industries like steel production that were unlikely ever to return. In his interesting and highly readable book, Sean Safford examines the diverging economic trajectories of two similar rust belt communities, Allentown, Pennsylvania, and Youngstown, Ohio. Both ...


College Interns: An Entrepreneurial Response To A Cost-Conscious Economy, Jacqueline S. Scerbinski 2010 CUNY Kingsborough Community College

College Interns: An Entrepreneurial Response To A Cost-Conscious Economy, Jacqueline S. Scerbinski

New England Journal of Entrepreneurship

College interns often possess information-age skills that are not familiar to workers who have been on the job for several years. Interns may be future sources for new employees. There is also the added benefit of observing and evaluating an intern for future consideration, as a full-time employee, after graduation. Giving junior employees the opportunity to supervise interns is also a way of evaluating the junior employees’ potential as a supervisor. The employment of college interns should be a mutually beneficial endeavor. As with all successful endeavors, the employment of interns requires planning and supervision.


Does Employee Ownership Increase Innovation?, Robert Garrett 2010 Oregon State University

Does Employee Ownership Increase Innovation?, Robert Garrett

New England Journal of Entrepreneurship

One way that firms attempt to innovate is through investment in R&D activity. However, there is much heterogeneity in innovations among firms making comparable R&D investments. This article explores employee ownership’s moderating effect on the relationship between R&D intensity and innovative output. The basis for the moderation is that ownership increases motivation and commitment to the innovation agenda of the company, and retains employees’ entrepreneurial efforts for internal opportunities. Using hierarchical regression, the data support the hypothesis that employee stock ownership positively moderates the relationship between R&D intensity and innovative output. Implications for future research ...


Virtual Leadership: Required Competencies For Effective Leaders, Kurt Johnson 2010 Cornell University

Virtual Leadership: Required Competencies For Effective Leaders, Kurt Johnson

CAHRS White Papers

There are countless books, articles, and resources available which attempt to identify the competencies and qualities of effective leaders. Traditionally, leaders have been at the center of a community, be it work, church, or social groups. In these communities, face-to-face meetings and close personal interaction have dominated the way leaders interact with their members. However, with the advent of the internet and the host of communication tools that followed, teams today are becoming increasingly dispersed and diverse. Studies are now being done to understand how leadership has or should evolve in order to meet the changing needs and demands of ...


An Experimental Study Of The Impact Of Psychological Capital On Performance, Engagement, And The Contagion Effect, Timothy Daniel Hodges 2010 University of Nebraska - Lincoln

An Experimental Study Of The Impact Of Psychological Capital On Performance, Engagement, And The Contagion Effect, Timothy Daniel Hodges

Dissertations, Theses, and Student Research from the College of Business

Psychological Capital, or PsyCap, is a core construct consisting of the positive psychological resources of efficacy, hope, optimism, and resilience. Previous research has consistently linked PsyCap to workplace outcomes including employee attitudes, behaviors, and performance. Further research has explored the ways in which PsyCap can be developed through relatively brief workplace interventions. The present study focuses on PsyCap development and the relationship to employee engagement and performance. In an experimental design with random assignment of subjects to control group (n = 52 managers and 152 associates) and treatment group (n = 58 managers and 239 employees), a field sample of managers in ...


Once, Twice, Or Three Times As Harmful? Ethnic Harassment, Gender Harassment, And Generalized Workplace Harassment, Jana L. Raver, Lisa Hisae Nishii 2010 Queen's University - Kingston, Ontario

Once, Twice, Or Three Times As Harmful? Ethnic Harassment, Gender Harassment, And Generalized Workplace Harassment, Jana L. Raver, Lisa Hisae Nishii

Articles and Chapters

Despite scholars’ and practitioners’ recognition that different forms of workplace harassment often co-occur in organizations, there is a paucity of theory and research on how these different forms of harassment combine to influence employees’ outcomes. We investigated the ways in which ethnic harassment (EH), gender harassment (GH), and generalized workplace harassment (GWH) combined to predict target individuals’ job-related, psychological, and health outcomes. Competing theories regarding additive, exacerbating, and inuring (i.e., habituating to hardships) combinations were tested. We also examined race and gender differences in employees’ reports of EH, GH, and GWH. The results of two studies revealed that EH ...


Employee Turnover In The Business Process Outsourcing Industry In India, Sarosh Kuruvilla, Aruna Ranganathan 2010 Cornell University Law School

Employee Turnover In The Business Process Outsourcing Industry In India, Sarosh Kuruvilla, Aruna Ranganathan

Articles and Chapters

In this chapter, we explore the problem of high turnover in the high-tech BPO sector in India, where relatively well-educated employees are performing a variety of primarily low skill, low cost jobs. We highlight the various approaches employers are taking to solve the turnover problem. As we will argue, some of these strategies are fairly traditional, focusing on various instrumental incentives to promote employee retention, while some others are new and rather radical, particularly the articulation of an organizational and work culture tailor-made for the particular demographic profile of BPO employees: young, upper middle class, well-educated graduates. Based on anecdotal ...


Globalisation And Outsourcing: Confronting New Human Resource Challenges In India’S Business Process Outsourcing Industry, Sarosh Kuruvilla, Aruna Ranganathan 2010 Cornell University

Globalisation And Outsourcing: Confronting New Human Resource Challenges In India’S Business Process Outsourcing Industry, Sarosh Kuruvilla, Aruna Ranganathan

Articles and Chapters

In this article, we argue that the rapid growth of the outsourcing industry has resulted in both high turnover and labour shortages and at the same time provided employment opportunities to a new group of employees: young upwardly mobile college graduates. We argue that this particular demographic profile is prone to high turnover and presents new managerial challenges. We then examine the variety of recruitment and retention strategies that companies in the business process outsourcing industry are experimenting with and show that many novel HR strategies are being crafted to address the needs of this young middle-class workforce. We also ...


Beyond National “Varieties”: Public-Service Contracting In Comparative Perspective, Ian Greer, Ian Greenwood, Mark Stuart 2010 Cornell University

Beyond National “Varieties”: Public-Service Contracting In Comparative Perspective, Ian Greer, Ian Greenwood, Mark Stuart

Articles and Chapters

[Excerpt] In this chapter, we will explore how work in contracted-out public services, including that in the voluntary sector, maps onto the broader international political economy of work. Comparative scholars often write about society correcting the excesses of the market, and it is hard to imagine a more relevant phenomenon to this than the voluntary sector. Yet this sector is itself subject to market forces, ironically perhaps, due to its ever-closer relationship with the state. Our study of employment in welfare-to-work services in the UK and Germany, whose findings are summarised below, shows how this relationship works and what its ...


Employment Relations Matters, Keith Sisson 2010 University of Warwick

Employment Relations Matters, Keith Sisson

Research Studies and Reports

[Excerpt] This text deals with issues that, traditionally, have appeared under labels such as ‘industrial relations’, ‘human resource management’ and ‘employee relations’. It adopts ‘employment relations’ as its title for two main reasons. The first is that it accurately describes what the text is about – it’s about the employment relationship, the institutions involved in its ‘governance’ and the impact on a wide range of economic and social outcomes. The second is that it’s increasingly difficult to use the traditional labels without causing confusion. Regardless of intention, ‘industrial relations’ is associated with trade unions, collective bargaining and strikes, while ...


Who Will Do The Job? Hiring Older Workers To Fill Library Labor Gaps, Anne Marie Casey 2010 Embry-Riddle Aeronautical University

Who Will Do The Job? Hiring Older Workers To Fill Library Labor Gaps, Anne Marie Casey

Staff Works - Hunt Library

This article discusses the potential shortage of librarians as baby boomers retire. Drawing from other industries that hire retirees for part time or seasonal work, the author discusses this as a possible solution to labor shortages in the field of librarianship.


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